FAQs
WHY CHOOSE US
General Information
GTSS HUB LLC is a technology solutions provider offering high-quality hardware, software, and IT services to businesses and individual customers.
Our main office is located at 6275 W Plano Parkway Suite 500A, Plano, Texas 75093, United States of America.
We offer a wide range of IT products including servers, workstations, laptops, PCs, storage solutions, network equipment, and computer components.
We provide both new and professionally refurbished products. All refurbished items undergo rigorous testing to ensure reliability and performance.
Yes. Refurbished hardware from GTSS HUB is fully tested, certified, and covered under our Return-to-Base (RTB) warranty for your peace of mind.
WHY CHOOSE US
Ordering
We accept credit/debit cards, PayPal, and bank transfers. Payments are securely processed through PCI-compliant systems.
You can view your order history by logging into your GTSS HUB account under the “My Orders” section.
Orders can only be modified or cancelled before they are dispatched. Please contact our support team immediately if you need to make changes.
Currently, we provide hardware and technical support guidance remotely. On-site installation may be available for business customers; contact our team for details.
Yes, GTSS HUB offers special pricing for bulk orders and business clients. Please contact sales@gtsshub.us for a quote.
WHY CHOOSE US
Shipping, Tracking & Returns
We work with trusted carriers including UPS, FedEx, and DPD to deliver orders safely and on time.
Yes, we ship to most countries worldwide. Import duties and taxes are the responsibility of the customer.
Overnight shipping options are available for certain products and locations. Please check during checkout for available options.
Orders are processed once confirmed. Standard processing times are 2–4 business days depending on the product type.
After dispatch, you can track your order using your Order ID on our Order Tracking page. Tracking shows real-time location and estimated delivery time.
Please contact our support team immediately. We will investigate with the courier and help locate your shipment.
To return an item, contact our support team to obtain a Return Merchandise Authorization (RMA) number and follow the return instructions.
WHY CHOOSE US
Technical Support
Our support team is available via email at sales@gtsshub.us and by phone at +1 972 798 2090.
Manuals and drivers are available on the product pages of our website or provided upon request from support.
Yes, we offer custom configurations for servers, workstations, and PCs. Contact our sales team to discuss your requirements.
WHY CHOOSE US
Accounts & Business Customers
While you can check out as a guest, creating an account allows you to track orders, save addresses, and access order history.
Click the “Register” button on the Login/Register page and fill out the required information to create your account.
We follow strict privacy and security standards, using SSL encryption and secure servers to protect your data.
Yes, we provide tailored solutions for business clients, including bulk purchasing, customised configurations, and account management.
Yes, VAT invoices are available for all business purchases.
Credit terms may be available for approved business clients. Please contact our sales team for details.
WHY CHOOSE US
Customer Service
You can contact us by email at sales@gtsshub.us or by phone at +1 972 798 2090.
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM CST.
Yes, live chat is available on our website during business hours for quick assistance.
Feedback and reviews can be submitted through our website contact form or product review section.
WHY CHOOSE US
Sustainability & Policies
We prioritise eco-friendly packaging, recycling initiatives, and energy-efficient hardware solutions to reduce environmental impact.
Yes, we provide hardware buyback and recycling programs for businesses and individuals.
Our Privacy Policy is available here.
Our Terms & Conditions are available here.
All company policies are available on our Policies page here.
